Frequently Asked Questions

Please read our FAQ before sending us a message.

Do I need to make reservation?

Yes, prior reservation is required. We encourage you to book with us as soon as you have fixed your holiday plans. If you plan ahead before you go for your holiday, then you don’t need to worry about any missed bookings or break up your holiday schedule. Release your worry and focus only on enjoying your holiday ! LET US TAKE CARE OF THE REST.

Can I change the tour’s date after booking?

We understand that plans can change and that you may need to reschedule your tour or travel experience. Once your booking is confirmed, you will receive a ticket with your reservation details, including the local operator’s telephone number. You can call them directly with any last-minute questions or date-change requests. Please don’t forget to mention that you have made your booking with us via our online website booking system. All changes subject to availability.

Do I have to book my hotel first?

No, you don’t. You do not have to book any hotel first in order to book our tour. You can inform us about your hotel details later. You can also change your hotel information, just be sure to inform us about it.

Do you also accept credit cards payment?

We are a small family business company. For all our tours paid in Bali we accept cash IDR (Rupiah), USD (American Dollar) and Euro. Payment can be made directly to your guide after the trip. We also accept major credit cards (Master Cards, Visa, American Express) via PayPal internet payment gateway through our website payment portal. After completing the reservation form, you have an option to complete your payment online via paypal. If you use this option you will then be redirected to PayPal check out page where you can type your credit card/paypal account information and proceed with the payment.

What is your cancellation policy?

We request your cooperation to inform us in advance by email if you have to cancel your tour with us. If you need to cancel the tour on the day, please call Made DIRECTLY on +62 813 3721 6780

Send us an email